Delivery & Returns
UK Delivery Charges
We deliver to UK addresses using Royal Mail Tracked 24. We do not currently deliver to the Channel Islands or overseas.
- Orders of £10 or more: free standard delivery.
- Orders below £10: £4.65 standard delivery.
The delivery charge and total amount payable are shown in your basket before payment.
Dispatch Times
We dispatch Monday to Friday, excluding bank holidays. For items in stock, we aim to dispatch orders received before 4pm the same working day.
Orders received after 4pm, at weekends or on bank holidays are normally dispatched the next working day. If an item is unavailable or dispatch is delayed, we will contact you.
Royal Mail Delivery Times
Royal Mail Tracked 24 has a next-working-day delivery aim, including Saturdays. This is an estimated delivery time, not a guaranteed next-day service.
Delivery may take longer during busy periods, bank holidays, severe weather or transport disruptions.
Missing or Delayed Parcels
If your order has not arrived when expected, please check the tracking information and contact us so we can help.
Email sales@refillstore.co.uk or call 01772 378911, quoting your order number.
We will investigate delivery problems with Royal Mail and arrange an appropriate resolution. You do not need to pursue a claim with Royal Mail yourself.
If tracking shows your parcel as delivered but you have not received it, please let us know promptly. We may ask you to confirm non-receipt to help our investigation.
Your statutory rights are not affected.
Returns and Order Problems
If you need to return an item, have received the wrong product or believe a cartridge is faulty, please contact us with your order number and details of the problem. We will explain the next steps.
For cancellation and returns information, please see our Terms & Conditions.